Contact US

Email: [email protected]

Find the answer you need in our FAQs

We aim to respond within 24 hours, but during busy periods like holidays, sales and special campaigns, we may take a little longer getting back to you.
MON-FRI 09:00 - 19:00, SAT-SUN 10:00 - 14:00

Frequently Asked Questions

Find the answer you need in our FAQs

Track your order:

  1. Go to Your Orders if you have an account, or if you placed an order as a guest, enter your guest order details here– you’ll need to provide your order number and email address
  2. If you have any questions feel free to contact us

To cancel or start a return your order:

You can always email us with information about the order or item you need to return or exchange

We can’t cancel your order if your order has already been prepared — but we do offer a free returns service. For more information on cancelling and returning orders, visit our Return & Refunds Policy

Customer Service

Email: [email protected]
During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent. For more information, visit the FAQs


Email: [email protected]
If you’re a journalist and require images for editorial purposes, please email your requests to [email protected]. We don’t hold samples, but we may be able to put you in touch with our brands and partner boutiques.

Retail Partners
Email: [email protected]
If you would like to join SVUNCUNG as a retail partner, email [email protected]. Please include all the details and the website address if you have one.

Email:[email protected]
If you have any other questions, please email your requests to [email protected].

Email US

Simply complete the form and click ‘send’ to submit an enquiry.

Please ensure that your email address is correct so that we can respond to your enquiry.

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