Orders & Delivery

Orders placed on SVUNCUNG can be delivered every day of the week. Delivery costs will vary depending on the service selected, where your item is coming from and its destination. Express delivery is available for the majority of destinations. When you’re placing your order, the available delivery options for your destination will be displayed at checkout.

The delivery options for your destination are displayed at checkout. We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.

Delivery times

Express delivery for most of Europe and the US: delivered within 7-14 days. Rest of the world: delivered within 7-28 days.

Standard delivery for selected countries: delivered within 10-28 days.
Delivery times are based on the time your package is sent and should only be used as a guide. SVUNCUNG cannot take responsibility for customs clearance delays or failed payments, though we’ll try to minimise any potential delays.
Depending on your location, our orders can be delivered by different couriers like DHL, UPS, FedEx, TNT, YANWEN, YUN Express or DPD.

Changed your mind? No problem, SVUNCUNG allow order cancellations before the order is prepared.

How to cancel your order:

You can always contact us with information about the order or item you need to return or exchange

We can’t cancel your order if your order has already been prepared — but we do offer a free returns service. For more information on cancelling and returning orders, visit our Return & Refunds Policy

If you’ve cancelled your order, you’ll receive a full refund within 7 days, depending on your payment provider.

Made-to-order and customised items

Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above in your account.

If you’re in any of the locations below, we include the cost of duties and taxes in your order. The price you see at checkout is the price you pay and there are no additional delivery fees.

EU, United Kingdom, United States, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR and Bahrain.

Import duties are not applicable if you’re ordering from within your own region, but you may need to pay VAT or local sales taxes. For the UK and US, these are included at checkout.

If a Delivery At Place (DAP) destination is selected, the price you pay at checkout will exclude import duties and sales taxes. Instead, you’ll need to pay these directly to our courier to release your order from customs. As we’re unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a Delivery At Place (DAP) order.

Delivery to the US

If you’re a US customer ordering from one of our international brands or partner boutiques, US Customs may ask for your IRS, EIN or SSN number before authorising delivery to your address. Don’t worry – you’ll usually have one week to provide this information before your order is returned to its original location for a refund.

Need more information? View our Terms & Conditions

  1. Go to Your Orders if you have an account, or if you placed an order as a guest, enter your guest order details here– you’ll need to provide your order number and email address
  2. If you have any questions feel free to contact us

Due to the nature of made-to-order and customised items, manufacturing lead times may vary as your item is created specifically for you. For more information on manufacturing times, visit the product information page.

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