Payment & pricing
What is PSD2?
PSD2 is a European regulation that makes online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.
What are the payment steps when I place an order?
When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated, the order will be placed and you’ll return to the SVUNCUNG order confirmation page. As soon as your order has been confirmed, you’ll receive an email.
How will my bank confirm my identity?
Get in contact with your bank to understand their 3D Secure authentication process. Make sure they have the correct contact details for you just in case they use SMS or email for authentication.
If I’m unable to place an order, what should I do?
If you experience trouble placing an order, You can place your order by contacting us via email
I have some more questions about payment: who should I contact?
Our Customer Service advisors are on hand to answer any additional questions you may have.
It’s down to our unique business model. At SVUNCUNG, you’re shopping items from our luxury brands and partner boutiques worldwide, expertly curated for you by our team.
Prices are determined by each SVUNCUNG brand and partner boutique, so the price of the same item may vary depending on where it’s coming from and your location. That’s also why placing an item in your shopping bag or wishlist won’t reserve it at a particular price.
Although we don’t have any control over price variation, we’ll always offer you the best price available to your destination when you place your order.
To view the most accurate prices, select your delivery destination on our website.
If you pay by debit card, credit card or PayPal, SVUNCUNG will take payment when you place your order.
Depending on the country, one or more of the following payment methods will be available for you to choose at the time of payment
- American Express
- JDpay (only available to China Mainland)
- Apple Pay
- Afterpay (only available to Australia)
- Alipay (only available to United States, Canada, China Mainland, Hong Kong SAR and Macau SAR)
- HB Pay (only available to China Mainland and Hong Kong)
- Klarna (only available to the US, UK, Germany, Austria, Switzerland and Belgium)
- WeChat (only available in China Mainland, Hong Kong SAR and Macau SAR)
- iDEAL (only available to The Netherlands)
- Boleto (only available to Brazil)
In selected countries, we accept payment instalments with Klarna and Afterpay.
We only accept credit card instalments as payment in Brazil.
For your safety, security checks are taken on all payments made to us at the time of purchase.